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  • Do you have a shop to visit?
    We have a studio that you are more than welcome to come and visit in Hororata, just get in touch to organise a day and time that suits.
  • Where is your location?
    Hororata, Darfield 7572
  • What if I don't require the services in the Packaged Collections?
    The services are a non negotiable, but if you are thinking of hiring a Coordinator for your special day please check out my Services, I can tag this on to your chosen collection at a very competitive price.
  • Can a premade bouquet have other arrangements made to match?
    Sure! Just keep in mind that postage will increase.
  • Can I cancel my floral order?
    Life can throw us curve balls, cancellation can be processed up to 14 days after the deposit is paid, after this period the deposit MAY not be refunded as it will depend on your booking. Please refer to the T's and C's for more clarity.
  • How does a bespoke designed bouquet work?
    I personally love bespoke designs and we will tweak it as many times as needed till you are super happy with it. > Send through your inspiration pic > Receive mock-up's > Lock in and book your design > Pay the deposit If your design requires florals that are not currently in my collection, I MAY order them in, or I MAY offer alternatives. Note: NO INSPO DESIGN IS GUARANTEED TO BE 100% IDENTICAL
  • Are all of your florals Silk?
    The majority of our florals are silk but I do use other mediums to add texture to designs.
  • How long is your floral hire period?
    Three to seven days but it can be client dependent, just discuss this with me.
  • What if I don't like my florals when they arrive?
    Within our design process you receive mockups till you are completely happy with your design, then you book and pay your deposit. But if this did occur please reach out as soon as possible and we can rectify the situation. Please read our T's and C's.
  • Can I come and view the florals?
    Yes please! What better way to make a decision, plus if there's other ideas you have we can play around with designs while you are here.
  • Can I come and design on site?
    I would love that! I have a small studio at our rural address that requires an appointment but these can be any time of day.
  • What sized weddings do you cater to?
    It all depends on the wedding but an idea would be around 70 people, and venues of up to 100 plus seated. The Packaged Collections will cater to larger venue areas.
  • Can I tweak a premade hire bouquet?
    In most cases, yes. ie: There may be times that I don't carry the specific stock that you may like in your tweaked design, or the specific design you have chosen to tweak is already on hire.
  • Can I pick up and drop off Packaged Collections?
    Unfortunately no, these collections are too large and have services attached.
  • What if I don't need to use all the Packaged Collection pieces?
    The Packaged Collections have been designed to provide florals for every area of your wedding day at a very competitive price, if you do not require some pieces I can leave them behind, but unfortunately these will not be discounted.
  • Can Other Additional Hire Items be posted?
    In most cases, yes. But please keep in mind the weight of some of the Other Additional Hire Items could raise your postage fee, and of course breakables would incur some risk of reaching you safely.
  • Could I do postage one way only?
    Of course you can, just express this on the floral order form on the Home page.
  • What company do you use for postage?
    NZ Post
  • Is postage included with your hire florals?
    Unfortunately no.
  • Do you post outside of Canterbury, NZ?
    We sure do, although keep in mind rural areas are more expensive to post to.
  • Can I pick up and drop off Packaged Collections?
    Unfortunately no, these collections are too large and have services attached.
  • Do you deliver 'In Person'?
    I certainly do!! I even setup and pack down your hire florals.
  • What happens if my order is damaged by the freight company?
    Please advise us straight away so we can address the situation. Phone 027 859 4926
  • How do you package my order?
    I use cardboard boxes and recycle paper as a stuffing. If your order is larger it may take two boxes and hence the postage fee will be more expensive.
  • What do you charge to deliver and collect 'In Person'?
    I charge a set fee of $80 for a car load up to 50km then any further km's are calculated on top of this fee.
  • How do I return my order?
    You pay for return when you choose postal as your shipping method, your return label and instructions will be enclosed in the box with your order.
  • Can I collect and return my order?
    Of course, however the Packaged Collection is not applicable to the clients collecting and returning.
  • Can I come and view the Other Additional Hires on site?
    Of course! This is the perfect way to see how your florals look with any added hire items.
  • Can Other Additional Hire Items be posted?
    In most cases, yes. But please keep in mind the weight of some of the Other Additional Hire Items could raise your postage fee, and of course breakables would incur some risk of reaching you safely.
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