
T's & C's
The Terms and Conditions are set out below by Artificielle Floral Co are for both your hire period, and/or any services Artificielle Floral Co provides. ​
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Acceptance of these Terms and Conditions will be accepted in any
of the following forms; verbally, written, electronically, through acceptance of a quote, or payment, payment being the deposit, or payment in full, of the agreed prices, hire items, and services. ​
If, by mutual agreement, Artificielle Floral Co adjusts these written Terms and Conditions for the Hiree, by any of the communication listed above, both parties, the Hirer, and the Hiree, are consenting to all the Hire and Service Terms and Conditions below, as well as the adjusted Terms and Conditions of this agreement.
Quotes
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Hire and Service Quotes are valid for 14 days.
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Accepted quotes can be modified or changed with the agreed acceptance of both parties, either as above, or a new quote can be issued.
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Quotes may be subject to change if any of the agreed aspects of your quote changes; ie, mileage, work hours, floral hire or service requirements. These changes may either increase or decrease.
Hire and Care
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The hire period is 3 days, longer periods can be discussed.
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The posted hire period can be up to 10 days depending on the service, and the location.
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All hire pieces/items are to stored inside, before and after use. No over-night exposure.
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The hire items are the sole responsibility of the Hiree upon arrival to the delivery location and until returned or collected.
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All hire pieces/items must be returned in the same condition as they were collected or delivered, ie, in the same packaging, in the same hire condition, and in the same quantity.
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All hire pieces/items remain the property of Artificielle Floral Co.
Financials
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Deposit - a 50% deposit is required for your agreed hire pieces/items to confirm your booking. The deposit will only turn into a non-refundable deposit if you cancel.
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Non-refundable Deposit - any cancellations not communicated one month prior to your wedding or event date will result in a non-refundable deposit. A change in mind MAY also result in an non-refundable deposit as your deposit confirms your booking and losses may result because of this.
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Balance - the remaining balance is to be paid one month before your wedding or event date, and no later than 2 weeks before your wedding or event date.
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Late Payments - may result in no hire pieces/items with the deposit being non-refundable.
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Late Fees - will apply to any remaining balance not paid 2 weeks after your wedding or event date. The fees will be applied at 15% of the final hire price and will increase each week until the remaining balance is paid. If you fail to to provide payment, with no correspondence, one month after your remaining balance was due, a claim will be lodged within the courts and an admin fee will be charged. This fee is $250 which includes, and not limited to, lost time, revenue, travel, and court fees.
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Unreturned Pieces/Items - Floral pieces and hire items not returned nor communicated after your hire period will be assumed bough, and the full replacement cost will be invoiced to you.
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Damages - damages, breakages, and loss can unfortunately happen, it is advised to communicate any damages, breakages, or loss as soon as possible. Billing will be based on replacement cost, repair cost, and cleaning costs, these will be billed to you after assessment,
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Late Drop Offs - or pieces/items not ready for collection if pack down was not performed by Artificielle Floral Co nedd to be communicated or rehire fees may apply.
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Cancellation - in the unfortunate event that you need to cancel, it is advisable to inform us as soon as possible as not doing so will have you billed for any pieces/items that could of been hired in this time frame and will result in a non-refundable deposit.
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Postponement - postponements need to be communicated, as no communication MAY result in a non-refundable deposit due to losses from any pieces/items that could of been hired on your booking date.
Injury or Damage
Artificielle Floral Co accepts no responsibility for any injury that may occur to any person, or damage that may occur to any property involved with the hire pieces/items, under any circumstances, whilst in the Hirees care and hire period.
Services
At Artificielle Floral Co, we want your time with us to be as easy, and stress free as humanly possible, and client satisfaction is very high in our priorities.
We offer beautiful floral arrangements for hire, a range of services, packaged hire collections, and other additional hire pieces to compliment your wedding and event designs.
We stand behind our products and services, and if for any reason you feel that Artificielle Floral Co is not meeting your expectations, please communicate with us as soon as possible so that we can explore solutions to remedy the situation. The services included in the Packaged Collections are only available for the Collection's products, please discuss any extra requirements you may have as we may be able to come to an agreement on added services.
Photography
Artificielle Floral Co requests the use of any photographs of our hire products taken by AFC, and by the clients' photographers to be used within our social media accounts, our website, or any other advertising or display avenues we may choose to promote our products and services.
Whilst a booking with Artificielle Floral Co confirms your agreeance to the Terms and Conditions ruled out by Artificielle Floral Co, we will however verbally or electronically discuss with each client the use of their, and AFC photography for use by Artificielle Floral Co.