T's & C's

1. Private Membership Association (PMA)

 

Artificielle Floral Co operates as a Private Membership Association (PMA). By engaging with our services, you become a valued member of this association, which provides a private and trusted framework for our working relationship. Membership is automatic upon acceptance of these Terms and Conditions and supports a respectful, transparent, and high-quality service environment.

 

As a member, you are subject to the rights and responsibilities outlined in our PMA guidelines, which are available upon request. This structure upholds your privacy and preserves the integrity of our services. If you have any questions about the PMA or wish to review the guidelines, please contact us. By continuing to use our services, you acknowledge and accept this membership as part of your agreement with Artificielle Floral Co.

 

All contributions are made voluntarily and in full recognition of the member-provider relationship, outside of statutory commercial obligations.

 

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2. Contribution Quotes

 

All hire and service contribution quotes are valid for 14 days. Accepted quotes can be modified or changed with the agreed acceptance of both parties, or a new quote may be issued. Contribution quotes may be subject to change if any aspects of the agreed contribution change, including but not limited to mileage, work hours, hire pieces, or service requirements. Adjustments may either increase or decrease the contribution.

 

 

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3. Hire and Care

 

The standard hire period for all hire pieces and items is three days, with longer periods available by discussion and agreement. All hire pieces and items must be stored indoors before and after use, with no overnight exposure. The hiree assumes full responsibility for all hire pieces and items from the time of delivery to the agreed location until they are returned or collected. All hire pieces and items must be returned in the same condition, quantity, and packaging as provided.

 

All hire pieces remain the property of Artificielle Floral Co.

 

 

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4. Injury and Damage

 

Artificielle Floral Co accepts no responsibility for any injury to any person, or damage to any property, arising from the presence, placement, or use of hire pieces and items during the hire period. The hiree acknowledges that they assume all risks associated with the hire pieces and items while in their possession or on their premises.

 

All contributions and responsibilities are recognised within the member-provider relationship, outside of statutory commercial obligations.

 

 

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5. Contributions and Bookings

 

5.1 Contribution Deposit

 

A 50% contribution deposit is required to confirm your booking of hire pieces and items. This contribution deposit secures your booking and ensures the member-provider relationship is recognised.

 

5.2 Non-Refundable Contribution Deposit

 

The contribution deposit (or equivalent portion of any full upfront contribution) will become non-refundable if the booking is cancelled less than one month prior to the event or if a change of mind occurs. Confirmed bookings may result in lost opportunities and associated losses. Any remaining contributions already contributed may be addressed according to the member-provider agreement and PMA guidelines.

 

5.3 Non-Communication / No Contact

 

If a member has contributed any portion of their contribution and fails to respond to communication attempts regarding their booking, the member-provider reserves the right to treat the booking as cancelled. The contribution deposit (or equivalent portion of full upfront contributions) may become non-refundable in this case.

 

5.4 Balance Contribution

 

The remaining contribution is due one month prior to the event unless otherwise agreed in writing.

 

5.5 Late Contributions

 

If a contribution is not received by the agreed due date, the member may be asked to provide an additional administrative contribution to cover the extra time or resources required to manage the late payment. Late contributions may also affect the provision of services or hire items, in accordance with the member-provider agreement and PMA guidelines.

 

5.6 Unreturned or Damaged Hire Items / Replacement Contributions

 

All hire pieces and items must be returned by the agreed date and in the same condition, quantity, and packaging as provided. A replacement contribution may be requested for any hire pieces or items that are damaged, lost, or not returned in the agreed condition, in accordance with the member-provider agreement and PMA guidelines.

 

5.7 Late Drop-Offs / Collection

 

Hire pieces and items must be ready for collection or delivery at the agreed times. Late drop-offs or collections may result in additional contributions to cover scheduling adjustments.

 

5.8 Cancellation

 

Cancellations must be communicated in writing. Contributions paid may become non-refundable as per the Non-Refundable Contribution Deposit clause. Cancellations within the specified timeframe allow for discussion on contribution adjustments in accordance with the member-provider agreement.

 

5.9 Postponement / Rescheduling

 

Postponement or rescheduling of events must be communicated promptly. Contributions may be adjusted or retained depending on the timing of notice and impact on booked services or hire items.

 

 

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6. Services

 

Artificielle Floral Co provide floral arrangements for hire, a variety of services, packaged hire collections, and additional hire pieces to complement your wedding or event designs.

 

If at any time you feel that Artificielle Floral Co is not meeting your expectations, please communicate with us promptly so we can explore solutions together.

 

Services included in the three all-inclusive packaged collections apply only to the products within those collections. Any additional requirements outside of the packaged collections may be discussed and agreed upon separately, with contributions determined according to the member-provider agreement and PMA guidelines.

 

 

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7. Photography and Media Use

 

Artificielle Floral Co requests permission to use any photographs of our hire products, taken either by Artificielle Floral Co or by the member’s photographers, for promotion across our social media accounts, website, or other advertising or display avenues.

 

Members will be verbally or electronically consulted prior to any publication. Members retain the right to discuss or limit the use of images featuring themselves or their event, in accordance with the member-provider agreement and PMA guidelines.

 

 

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8. Contributions and Adjustments

 

All contributions are subject to change without notice. Once a contribution quote, product, or service has been accepted and a contribution deposit has been received, your contribution is secured and will not be affected by future changes.

 

We reserve the right to adjust contributions due to changes in materials, hire item availability, delivery or collection requirements, or service offerings. Any adjustments will be communicated clearly prior to confirmation of your booking.

 

If significant customisation or additional services are requested after the initial agreement, an updated contribution quote or contribution schedule may be provided to reflect these changes, in accordance with the member-provider agreement and PMA guidelines.

 

 

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9. Unforeseen Circumstances

 

Artificielle Floral Co is not responsible for any loss, damage, or disruption caused by events beyond our control, including but not limited to extreme weather, natural disasters, or venue restrictions. In such cases, we will work with members in good faith to explore alternatives or solutions; however, specific outcomes, substitutions, or reimbursement of contributions cannot be guaranteed.

 

 

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10. Acknowledgment & Acceptance

 

By engaging with the services of Artificielle Floral Co and/or providing any contribution, you acknowledge that you have read, understood, and accepted these Terms and Conditions. You agree to abide by the member-provider relationship outlined herein and the PMA guidelines.

 

Membership is automatic upon acceptance of these Terms and Conditions, and all contributions are made voluntarily in full recognition of the member-provider framework, outside of statutory commercial obligations.

 

Your continued use of services, hire items, or participation in any associated activities constitutes acceptance of these Terms and Conditions in full.